FAQs

We’re really sorry that your item has arrived damaged or is the incorrect order. Please contact us immediately with your order number to tell us of the problem and send a photograph detailing the issue. If the issue is a consequence of damage in transit or a problem with manufacture, we will arrange for you to receive a replacement. We can only replace damaged items based upon the photographic evidence of damage you supply.

Yes. You have 14 days to inform us of your wish to return the item.

Contact info@marcyeatsart.com with your order number, and we will send you the return address. (Please note: returns can only be made to the UK. Our UK returns address is not the same as our correspondence address on the website).

Your returned item should be as new, in a resalable condition, in the original packaging and returned to us within 14 days of contacting us. Customers are responsible for return delivery and insurance costs to the U.K., which are non-refundable.

We strongly advise customers to use a courier service with tracking and insurance for your protection. Please note that personalised and custom orders are non-refundable.

A refund of your original purchase price plus free or standard delivery will be made usually within 7 days of receipt and inspection of the item via your original purchase method (banks vary in the amount of time this will take).

UK Shipping and insurance costs are included in the sale price. We will ship and insure all work using first class mail or courier as promptly as possible after receiving confirmation of payment. We will notify you if there are any delays.

Currently, we ship exclusively within the UK. However, we’re working on expanding to international markets soon.

The production of your print may take 2-4 working days. Standard delivery typically takes an additional 4–6 working days. Please check your order confirmation email for more details. You will recieve tracking information to monitor the progress of your delivery.

We don’t include hanging equipment with our canvas prints because they’re designed to hang easily on a screw or nail without any additional hardware. Adding a wire or cord can cause the canvas to lean away from the wall, similar to a traditional picture frame. To ensure the best display, canvas prints are meant to hang flush against the wall for a clean and professional look. For further instructions about hanging, please click here.

Your canvas print is produced using a 12-colour Giclée print process for a museum-quality finish before being hand-stretched over a wooden frame, which is milled with a curved profile to help minimise contact with the face of the canvas, preventing impression marks and surface cracking.

Each corner is folded tightly over each edge and fixed with staples to the frame. We use finger-jointed canvas frames to create corner tension and help resist warping. For larger sizes, we add wooden wedges to each corner, ensuring the canvas surface remains taut and allowing for easy re-stretching in future.

Your framed canvas print is made following the same process as above but with the additional option of adding a frame.

All our canvas prints are delivered to hang with a 100+ year colour guarantee.

Museum wrapping is a technique used to stretch a canvas print, ensuring the image remains on the front surface of the stretcher frame while a solid colour wraps around the frame’s edge.

We provide a black edge for our museum-wrapped canvas prints. 

Your canvas materials are made from a blend of cotton and polyester.

We use stretcher bars from a lightweight frame made from 100% recycled materials.

All picture frames used for our framed canvas prints are made from sustainably sourced wood.

We use only neo-pigment inks or eco-solvent inks, with neo-pigment inks being the most widely used. We use original and official UV (neo-pigment) inks to ensure that each print faithfully reproduces the original image’s tone, temperature and colour. These water-based inks contain enhanced light stabilisers, offering far more durability than dye-based inks and protecting the vibrancy of your prints for over 100 years in ideal conditions.

The archival nature of the print varies according to the type of ink used, the archival properties of the canvas, and the conditions in which the print is displayed or stored. Current scientific reports suggest that our recommended canvas and Giglée printing process will produce a print that lasts between 100-200 years in optimal conditions.

Please note that any print in direct sunlight will still likely fade over time.

Your canvas prints are made using 38mm canvas stretcher bars. However, the thickness of the stretcher bars for our globally fulfilled canvases may vary by a few millimetres in one or two territories.